이 약관은 문화영어(이하 "회사")가 제공하는 문화영어 및 문화영어 관련 제반 서비스의 이용과 관련하여 회사와 회원과의 권리, 의무 및 책임 사항, 기타 필요한 사항을 규정함을 목적으로 합니다.
이 약관에서 사용하는 용어의 정의는 다음과 같습니다.
"회사"는 "정보통신망법" 등 관계 법령이 정하는 바에 따라 "회원"의 개인정보를 보호하기 위해 노력합니다. 개인정보의 보호 및 사용에 대해서는 관련법 및 "회사"의 개인정보 취급 방침이 적용됩니다. 다만, "회사"의 공식 사이트 이외의 링크된 사이트에서는 "회사"의 개인정보 취급 방침이 적용되지 않습니다.
"회사"는 서비스의 효율적 이용 및 운영을 위해 사전 공지 후 "포인트"의 일부 또는 전부를 조정할 수 있으며, "포인트"는 회사가 정한 기간에 따라 주기적으로 소멸할 수 있습니다.
1. 디지털 콘텐츠(교육 영상) 상품 환불 규정
2. 도서 및 세트 상품 환불 규정
3. 한국어·한국문화 캠프 참가 취소 및 환불 규정
가. 참가자의 개인 사정에 따른 취소
한국어·한국문화 캠프는 숙박, 식사, 차량, 교육, 문화체험, 보험, 입장료 및 기타 프로그램이 참가 인원에 따라 사전에 예약·확정되는 체류형 프로그램입니다. 참가자가 개인 사정으로 참가를 취소하는 경우 다음의 기본 환불률에 따라 환불금액을 산정합니다.
나. 항공권 및 항공료
참가자가 개별적으로 구매한 항공권의 예약, 변경, 취소 및 환불은 해당 항공사 또는 여행사의 규정에 따르며, 회사는 이에 따라 발생하는 항공권 취소·변경 수수료 및 기타 비용을 부담하지 않습니다.
항공편의 취소, 지연 또는 변경 등의 사유로 참가자가 캠프의 일부 또는 전부에 참가하지 못하는 경우에는 원칙적으로 본 조에서 정한 캠프 취소 및 환불 기준을 적용합니다.
다. 비자 발급 거절
비자가 필요한 참가자가 정상적인 절차와 충분한 기간을 두고 비자를 신청하였으나 관계 기관으로부터 비자 발급을 거절당한 경우, 참가자는 공식적인 비자 거절 증빙자료를 회사에 제출하여 환불을 요청할 수 있습니다.
이 경우 숙박, 차량, 식사, 체험, 보험, 입장료 등 참가자를 위하여 이미 발생하여 회수할 수 없는 실제 비용을 공제한 후 나머지 금액을 환불합니다.
다만, 참가자의 비자 신청 지연, 제출서류 미비, 허위정보 제출 등 참가자의 귀책사유로 비자가 발급되지 않은 경우에는 가항의 일반 참가 취소 및 환불 기준을 적용합니다.
라. 캠프 시작 후 참가 중단 또는 중도 귀국
캠프 시작 후 참가자가 개인 사정, 건강상의 사유, 가족 사정 등으로 참가를 중단하거나 조기 귀국하는 경우에는 이미 제공되었거나 예약·확정된 숙박, 식사, 차량, 교육, 체험 및 기타 프로그램 비용은 환불하지 않습니다.
다만, 이용하지 않은 프로그램 중 취소가 가능하여 회사가 실제로 비용을 회수한 경우에는 해당 금액을 확인하여 환불 여부 및 환불금액을 결정할 수 있습니다.
마. 참가자의 규정 위반에 따른 참가 중단
참가자가 대한민국 관계 법령, 캠프 안전수칙 또는 생활수칙을 중대하게 위반하거나 다른 참가자의 안전 또는 정상적인 프로그램 운영에 중대한 지장을 초래하여 회사가 참가 지속이 어렵다고 합리적으로 판단하는 경우 회사는 참가자에게 퇴소 또는 참가 중단 조치를 할 수 있습니다.
이 경우 참가비는 원칙적으로 환불하지 않으며, 중도 귀국을 위한 항공권 구입·변경비 및 기타 개인 비용은 참가자 또는 보호자가 부담합니다.
바. 회사의 사정으로 캠프가 취소되는 경우
다만, 참가자가 별도로 구매한 국제선·국내선 항공권, 비자 발급비, 개인 여행경비 및 기타 캠프 참가비에 포함되지 않은 비용은 회사의 환불 또는 보상 대상에 포함되지 않습니다. 단, 관계 법령에 달리 정함이 있는 경우에는 해당 법령에 따릅니다.
사. 천재지변 및 불가항력
천재지변, 감염병 확산, 전쟁·테러, 정부의 여행 또는 입국 제한, 대규모 재난, 시설 폐쇄, 교통 마비 또는 그 밖에 회사가 합리적으로 통제할 수 없는 불가항력적인 사유로 캠프가 취소·중단 또는 변경되는 경우에는 숙박, 차량, 식사, 체험, 보험 등 이미 실제로 발생하여 회수할 수 없는 비용을 제외한 나머지 금액을 환불합니다.
회사는 참가자와 협의하여 현금 환불 대신 차기 캠프로 참가를 연기하거나 참가비를 이월하는 방법을 제안할 수 있습니다.
아. 해외송금에 따른 환불
해외송금으로 참가비를 납부한 경우 환불 과정에서 실제로 발생하는 해외송금 수수료, 중개은행 수수료 및 기타 금융기관 수수료는 환불금에서 공제할 수 있습니다.
환불은 원칙적으로 실제 납부된 통화 및 결제방식을 기준으로 처리하며, 환율 변동 또는 금융기관의 환전 과정에서 발생하는 차액에 대해서는 회사가 책임지지 않습니다.
자. 관계 법령과의 관계
본 조의 환불 기준에도 불구하고 관계 법령 또는 의무적으로 적용되는 소비자분쟁해결기준에서 본 조보다 소비자에게 유리한 환불기준을 적용하도록 정한 경우에는 해당 기준을 따릅니다.
① 이 약관은 2023년 7월 1일부터 적용됩니다.
TERMS OF USE
Article 1 (Purpose)
These Terms of Use are intended to set forth the rights, obligations, responsibilities, and other necessary matters between K-Culture English (the "Company") and its Members in connection with the use of K-Culture English and related services provided by the Company.
Article 2 (Definitions)
The terms used in these Terms shall have the following meanings:
①"Service" means all K-Culture English-related services that a "Member" may use, regardless of the type of device through which such services are accessed, including PCs, TVs, portable devices, and other wired or wireless devices.
②"Member" means a customer who accesses the Company's Service, enters into a service agreement with the Company in accordance with these Terms, and uses the Service provided by the Company.
③"ID" means a combination of letters and numbers selected by a Member and approved by the Company for identification of the Member and use of the Service.
④"Password" means a combination of letters or numbers selected by the Member to verify that the Member is the person associated with the assigned ID and to protect confidentiality.
⑤"Paid Services" means online digital content provided by the Company for a fee, including educational content, items, other paid content, and related services.
⑥"Points" means virtual data within the Service that has no monetary value and may be determined, granted, or adjusted by the Company for the efficient use of the Service.
⑦"Posts" means writings, photographs, videos, files, links, and other information in the form of symbols, text, voice, sound, images, or video posted by a Member while using the Service.
Article 3 (Posting and Amendment of the Terms)
①The Company shall post these Terms on the initial screen of the Service so that Members can easily review them.
②The Company may amend these Terms to the extent permitted by applicable laws and regulations.
③When the Company amends these Terms, it shall specify the effective date and reason for the amendment and provide notice together with the existing Terms from 30 days before the effective date until the day immediately preceding the effective date. If an amendment is unfavorable to Members, the Company shall additionally provide clear notice through electronic means such as email, electronic messages, or a consent notice displayed at login.
④If the Company clearly notifies a Member that failure to express an objection within 30 days will be deemed acceptance of the amended Terms and the Member does not expressly object, the Member shall be deemed to have agreed to the amended Terms.
⑤If a Member does not agree to the amended Terms, the Company may not apply the amended Terms to that Member, and the Member may terminate the service agreement. However, where there are special circumstances that make it impossible to continue applying the existing Terms, the Company may terminate the service agreement.
Article 4 (Interpretation of the Terms)
①The Company may establish separate terms of use and policies for Paid Services and individual services ("Paid Service Terms, etc."). If such terms conflict with these Terms, the Paid Service Terms, etc. shall prevail.
②Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Paid Service Terms, applicable laws and regulations, or generally accepted commercial practices.
Article 5 (Formation of Service Agreement)
①A service agreement is formed when a person wishing to become a Member (the "Applicant") agrees to these Terms, submits an application for membership, and the Company accepts the application.
②The Company shall, in principle, approve an Applicant's request to use the Service. However, the Company may reject an application or subsequently terminate the service agreement in any of the following circumstances:
1. The Applicant previously lost membership status under these Terms, unless the Company has approved re-registration;
2. The Applicant does not use his or her real name or uses another person's identity;
3. The Applicant provides false information or fails to provide information requested by the Company;
4. A child under the age of 14 applies without the consent of a legal representative, such as a parent; or
5. Approval is impossible due to circumstances attributable to the Applicant, or the application violates other applicable requirements.
③The Company may request real-name verification or identity authentication through a specialized institution depending on the type of Member.
④The Company may defer approval if there is insufficient capacity in facilities related to the Service or if there are technical or operational difficulties.
⑤If the Company rejects or defers an application pursuant to Paragraphs ② or ④, the Company shall, in principle, notify the Applicant.
⑥The service agreement shall become effective when the Company indicates completion of registration during the application process.
⑦The Company may classify Members into different levels in accordance with Company policy and may differentiate available hours, frequency of use, service menus, and other conditions.
Article 6 (Changes to Member Information)
①A Member may view and modify his or her personal information at any time through the personal information management page. However, information necessary for service administration, such as the Member's real name, resident registration number, and ID, may not be modified.
②If information provided during registration changes, the Member must update such information online or notify the Company by email or other means.
③The Company shall not be responsible for any disadvantage arising from a Member's failure to notify the Company of changes under Paragraph ②.
Article 7 (Protection of Personal Information)
The Company shall endeavor to protect Members' personal information in accordance with applicable laws and regulations. The Company's Privacy Policy and applicable laws shall govern the protection and use of personal information. The Company's Privacy Policy does not apply to websites linked from the Company's official website that are operated by third parties.
Article 8 (Member's Responsibility for Managing ID and Password)
①Members are responsible for managing their IDs and passwords and shall not permit third parties to use them.
②The Company may restrict the use of an ID if there is a risk of personal information leakage, if the ID is antisocial or contrary to public morals, or if it may be mistaken for the Company or its administrator.
③If a Member becomes aware that his or her ID or password has been stolen or is being used by a third party, the Member must immediately notify the Company and follow the Company's instructions.
④The Company shall not be responsible for disadvantages arising where a Member fails to notify the Company as required under Paragraph ③ or fails to follow the Company's instructions after providing such notice.
Article 9 (Notices to Members)
①Unless otherwise provided in these Terms, the Company may provide notices to Members through email addresses, electronic messages, or other electronic means available through the Service.
②For notices to all Members, the Company may substitute individual notice by posting the notice on the Company's bulletin board for at least seven days.
Article 10 (Obligations of the Company)
①The Company shall not engage in acts prohibited by applicable laws or these Terms or acts contrary to public morals, and shall use its best efforts to provide the Service continuously and reliably.
②The Company shall maintain security systems to protect personal information, including credit information, so that Members can safely use the Service, and shall publish and comply with its Privacy Policy.
③If the Company determines that an opinion or complaint submitted by a Member regarding use of the Service is justified, it shall process the matter and inform the Member of the process and outcome through the bulletin board, email, or other appropriate means.
Article 11 (Obligations of Members)
① Members shall not engage in any of the following activities:
1. Providing false information when applying for or changing registration information;
2. Illegally using another person's course information to access K-Culture English educational programs;
3. Altering information posted by the Company;
4. Transmitting or posting information, including computer programs, other than information permitted by the Company;
5. Infringing copyrights or other intellectual property rights of the Company or any third party;
6. Damaging the reputation of or interfering with the business of the Company or any third party;
7. Publishing or posting obscene or violent messages, images, audio, or other information contrary to public order or morals through the Service;
8. Using the Service for commercial purposes without the Company's consent; or
9. Engaging in any other illegal or improper activity.
② Members shall comply with applicable laws, these Terms, usage instructions, notices relating to the Service, and other matters communicated by the Company, and shall not interfere with the Company's operations.
Article 12 (Provision of Services)
① The Company provides Members with the following services:
1. K-Culture English online education;
2. Flipped learning with instructors;
3. Sale of textbooks, learning programs, and related products;
4. Educational services such as videos that support English-language learning;
5. Services connected with field-based learning; and
6. Other services newly developed by the Company or provided to Members through partnerships or agreements with other companies.
②The Company may divide the Service into separate categories and designate different available hours for each category. In such cases, the Company shall provide prior notice.
③In principle, the Service shall be available 24 hours a day, 365 days a year.
④The Company may temporarily suspend the Service for maintenance, replacement or failure of information and communications equipment, interruption of communications, or other significant operational reasons. In such cases, the Company shall notify Members in accordance with Article 9. If prior notice is not reasonably possible, notice may be provided afterward.
⑤The Company may conduct regular inspections when necessary for the provision of the Service, and the inspection schedule shall be as announced on the Service screen.
Article 13 (Changes to the Service)
①The Company may change all or part of the Service where reasonably necessary for operational or technical reasons.
②If there is a change to the content, method of use, or operating hours of the Service, the reason for the change, details of the changed Service, and the effective date shall be posted on the relevant Service screen before the change takes effect.
③The Company may modify, suspend, or change all or part of services provided free of charge in accordance with Company policy and operational needs and, unless otherwise required by applicable law, shall not provide separate compensation to Members.
Article 14 (Provision of Information and Advertising)
①The Company may provide Members with information considered necessary for use of the Service through notices, email, or other means. Members may opt out of receiving promotional email at any time, except for transaction-related information and responses to customer inquiries as required or permitted by applicable law.
②The Company may display advertisements on Service screens, its website, emails, and other channels in connection with operation of the Service. Members receiving advertising emails may request not to receive such emails.
③Users, including Members and non-Members, shall not take actions to alter, modify, or restrict Posts or other information in connection with the Service provided by the Company.
Article 15 (Copyright in Posts)
①Copyright in Posts submitted by Members through the Service belongs to the respective authors of those Posts.
②Posts submitted by Members may appear in search results, the Service, and related promotions and may be modified, reproduced, or edited to the extent necessary for such display. The Company shall comply with applicable copyright laws, and Members may request deletion, exclusion from search results, or non-public treatment of their Posts at any time through Customer Support or management functions available within the Service.
Article 16 (Management of Posts)
①If a Member's Post contains material that violates applicable laws, including laws concerning information and communications networks or copyright, a rights holder may request suspension or deletion of the Post in accordance with procedures prescribed by applicable law, and the Company shall take appropriate action as required by law.
②Even without a request from a rights holder, the Company may take temporary or other appropriate measures regarding a Post if there are reasonable grounds to believe that rights have been infringed or that the Post violates Company policy or applicable law.
③Detailed procedures under this Article shall be governed by the Company's procedures for requests to suspend Posts within the scope permitted by applicable law.
Article 17 (Ownership of Rights)
①Copyright and intellectual property rights relating to the Service belong to the Company, except for Members' Posts and works provided pursuant to partnership agreements.
②In connection with the Service, the Company grants Members only a right to use accounts, IDs, content, Points, and other items in accordance with the conditions of use established by the Company. Members may not transfer, sell, pledge, or otherwise dispose of such rights.
Article 18 (Points)
For the efficient use and operation of the Service, the Company may adjust all or part of the Points after providing prior notice, and Points may periodically expire in accordance with the period established by the Company.
Article 19 (Termination, Cancellation, and Refunds)
①A Member may request termination of the service agreement at any time through the Customer Support Center, account management menu, or other means provided through the Service. The Company shall process such requests in accordance with applicable laws and these Terms.
②If a Member cancels a Paid Service, product, or program, the following refund policies shall apply according to the nature of the relevant product or program.
1. Refund Policy for Digital Content (Educational Videos)
1. Cancellation and refunds are available only if the product has not been downloaded or streamed. If the digital content has not been downloaded or streamed, the Member may request a refund through a 1:1 inquiry within seven days from the date of payment. After confirming that the content has not been used, the Company shall cancel the purchase and issue a refund through the original payment method.
2. For self-directed learning, flipped-learning, and other continuous bundled products, refunds and partial cancellations may be restricted if the Member has attempted to download or stream any item included in the bundle.
3. If more than seven days have elapsed from the date of payment, cancellation may be restricted regardless of whether the content has been downloaded.
4. Live online instructor-led classes provided as part of flipped learning shall be refunded according to the following standards.
Type of Learning
Refund Policy
Self-Directed Learning
Before streaming digital content: Full refund within 7 days after payment
After streaming digital content: No refund
Flipped Learning
Digital Content: Full refund within 7 days before streaming / No refund after streaming
Live Online Instructor-Led Classes: Full refund before instruction begins / 2/3 refund before 1/3 of the total instructional hours have elapsed / 1/2 refund before 1/2 of the total instructional hours have elapsed / No refund after 1/2 of the total instructional hours have elapsed
2. Refund Policy for Books and Bundled Products
1. A Member may request a refund through a 1:1 inquiry within seven days from the date of payment if a digital book or learning material has not been downloaded or streamed.
2. "Download" includes starting or attempting a download.
3. If more than seven days have elapsed from the date of payment, cancellation may be restricted regardless of whether a download has occurred.
4. For bundled products consisting of videos, books, or other content, refunds and partial cancellations may be restricted once any item included in the bundle has been downloaded or accessed.
3. Cancellation and Refund Policy for the Korean Language & Culture Camp
A. Cancellation by the Participant
The Korean Language & Culture Camp is a residential program for which accommodation, meals, transportation, education, cultural activities, insurance, admission fees, and other program services are reserved and confirmed in advance based on the number of participants. If a participant cancels for personal reasons, the refund amount shall be calculated according to the following basic refund rates.
Cancellation Received
Basic Refund Rate
35 days or more before the Camp start date
100% of the Camp fee
34–16 days before
70% of the Camp fee
15–8 days before
60% of the Camp fee
7–4 days before
30% of the Camp fee
3 days before through the Camp start date
No refund
After the Camp has begun
No refund
※ Deduction of Actual Non-Refundable Costs
Even when the refund amount is calculated according to the basic refund rates above, if actual costs have already been incurred for accommodation, transportation, meals, activities, insurance, admission fees, learning materials, or other program arrangements on behalf of the participant and such costs cannot be recovered or refunded by the Company, those actual non-refundable costs shall be deducted from the refund amount, and the remaining balance shall be refunded.
All cancellation and refund deadlines shall be determined according to Korea Standard Time (KST, UTC+9), based on the date and time at which the Company receives the participant's cancellation request.
B. Airfare and Airline Tickets
The Korean Language & Culture Camp fee does not include international or domestic airfare for travel to or from the Republic of Korea.
Reservations, changes, cancellations, and refunds for airline tickets purchased separately by the participant shall be subject to the policies of the relevant airline or travel agency. The Company shall not be responsible for airline cancellation or change fees or other related expenses.
If a participant is unable to attend all or part of the Camp due to flight cancellation, delay, schedule changes, or similar circumstances, the Camp cancellation and refund policy set forth in this Article shall apply in principle.
C. Visa Denial
If a participant who requires a visa applies through the proper procedures with sufficient time but the visa is denied by the relevant authority, the participant may request a refund by submitting official documentation of the visa denial to the Company.
In such cases, actual non-refundable expenses already incurred on behalf of the participant, including accommodation, transportation, meals, activities, insurance, and admission fees, shall be deducted, and the remaining balance shall be refunded.
If the visa is not issued due to circumstances attributable to the participant, including late application, incomplete documentation, or submission of false information, the general cancellation and refund policy under Section A shall apply.
D. Withdrawal or Early Departure After the Camp Begins
If a participant withdraws from the Camp or returns home early after the Camp has begun due to personal circumstances, health reasons, family circumstances, or other reasons, fees for accommodation, meals, transportation, education, activities, and other services already provided, reserved, or confirmed shall not be refunded.
However, if unused services can be cancelled and the Company actually recovers the corresponding costs, the Company may determine whether and to what extent such recovered amounts may be refunded.
E. Termination of Participation Due to Violation of Rules
If a participant seriously violates the laws of the Republic of Korea, Camp safety rules, or residential rules, or substantially jeopardizes the safety of other participants or the normal operation of the Camp, the Company may reasonably determine that continued participation is inappropriate and may require the participant to leave or discontinue participation.
In such cases, the Camp fee shall, in principle, not be refunded. Any airfare, ticket-change fees, or other personal expenses required for early return shall be borne by the participant or the participant's parent or legal guardian.
F. Cancellation of the Camp Due to Reasons Attributable to the Company
If the entire Camp is cancelled for reasons attributable to the Company, the Company shall provide a full refund of the Camp fee paid to the Company.
International or domestic airfare purchased separately by the participant, visa fees, personal travel expenses, and other expenses not included in the Camp fee shall not be included in the Company's refund or compensation, unless otherwise required by applicable law.
G. Force Majeure
If the Camp is cancelled, suspended, or changed due to natural disasters, outbreaks of infectious disease, war or terrorism, government-imposed travel or entry restrictions, major disasters, facility closures, transportation disruptions, or other circumstances beyond the Company's reasonable control, actual non-refundable expenses already incurred, including accommodation, transportation, meals, activities, and insurance, shall be deducted and the remaining balance shall be refunded.
In consultation with the participant, the Company may offer the option of transferring the registration or Camp fee to a future Camp instead of providing a monetary refund.
H. Refunds of International Payments
If the Camp fee was paid through an international transfer, actual bank charges incurred in processing the refund, including international transfer fees, intermediary bank fees, and other financial institution charges, may be deducted from the refund amount.
Refunds shall, in principle, be processed based on the currency and payment method actually used for payment. The Company shall not be responsible for differences resulting from exchange-rate fluctuations or currency conversion by financial institutions.
I. Applicable Laws and Consumer Protection Standards
Notwithstanding the refund provisions of this Article, where applicable laws or mandatory consumer dispute resolution standards require a refund standard that is more favorable to the consumer, such mandatory standard shall prevail.
Article 20 (Restrictions on Use)
①If a Member violates his or her obligations under these Terms or interferes with the normal operation of the Service, the Company may progressively restrict use of the Service through measures such as warnings, temporary suspension, or permanent suspension.
②Notwithstanding the preceding paragraph, the Company may immediately impose permanent suspension where applicable laws have been violated. In the event of permanent suspension, Points and other benefits acquired through use of the Service shall expire, and the Company shall not provide separate compensation.
③If a Member does not log in for one year or longer, the Company may restrict use of the Service for the protection of Member information and operational efficiency.
④The conditions and details of restrictions under this Article shall be determined in accordance with the Company's usage restriction policies and operating policies for individual services.
⑤If the Company restricts use of the Service or terminates the service agreement pursuant to this Article, it shall notify the Member in accordance with Article 9.
⑥A Member may file an objection to restrictions imposed under this Article in accordance with procedures established by the Company. If the Company determines that the objection is justified, the Company shall promptly restore the Member's use of the Service.
Article 21 (Limitation of Liability)
①The Company shall not be liable for failure to provide the Service due to natural disasters or other events of force majeure.
②The Company shall not be liable for interruptions or difficulties in using the Service caused by circumstances attributable to a Member.
③The Company shall not be responsible for the reliability, accuracy, or content of information, materials, or facts posted by Members in connection with the Service.
④The Company shall not be liable for transactions or other dealings conducted between Members or between a Member and a third party through the Service.
⑤The Company shall not be liable in connection with services provided free of charge unless otherwise specifically required by applicable law.
Article 22 (Governing Law and Jurisdiction)
①Any lawsuit between the Company and a Member shall be governed by the laws of the Republic of Korea.
②Any lawsuit arising from a dispute between the Company and a Member shall be brought before a court having jurisdiction under the Civil Procedure Act of the Republic of Korea.
Supplementary Provision
① These Terms shall take effect on July 1, 2023.
